Legal Services during Coronavirus (COVID-19)
Mar 16, 2020

Dear Valued Clients and Those Interested In Our Services:

During this time of uncertainty and concern about Coronavirus (COVID-19) and related volatility, we understand that there may be a lot of anxiety about the impact on our daily lives. For our current and future clients, this may include anxiety regarding urgent and ongoing legal needs.

All of us at Shenon Law want to assure you that we are here for you in this uncertain time. We are taking all steps necessary to provide completely uninterrupted service at the high level you have come to expect. We are fully prepared to continue full-service operations according to our Business Continuity Plan (BCP) in the event that we are forced to temporarily close our offices. Our BCP is very comprehensive and it is reviewed, updated and exercised regularly to ensure critical functions and services remain available for our clients.

If and when our BCP is implemented, we will continue offering our full range of legal services utilizing the latest technology and industry-standard tools.

  • In-person meetings will be held using video and teleconference technology like GoToMeeting, Skype, FaceTime, or through conference telephone call. We will work closely with each client to utilize the best available communication method(s).
  • In-court appearances will be made through CourtCall, a service which has been providing remote access to courtrooms since 1995.
  • Court filings will continue to be made through existing online filing services which we routinely utilize.
  • Documents requiring signatures will be executed using DocuSign electronic signatures, when appropriate.
  • Billing and invoicing will continue to be handled electronically through our existing credit card portals, ACH and virtual invoicing services.
  • All client files will remain remotely available to our employees via Google Cloud technology and will remain securely backed up. We will maintain document security by using industry-best antivirus software and utilizing strict protocols in document handling and transmittal.
  • You will, of course, still be able to email us at our listed addresses and phone numbers. Even if we are working remotely, all employees may be reached at their usual telephone numbers.
  • Our team will also be in constant communication with each other throughout each workday through phone, email, video chat, and text chat platforms.

Since our offices currently remain open for business, the health and safety of our clients and employees is a top priority. We are closely monitoring reports from Centers for Disease Control and Prevention, the California Department of Public Health, the Los Angeles County Department of Public Health, and other experts to guide our decisions and practices to prevent the spread of illness. We have provided employees with information they need to practice healthy habits and requiring any employee who shows any sign of illness to stay home. We have also installed HEPA filters throughout the office to circulate and purify the air, and we have ample hand sanitizer available for our employees and visitors. In short, clients and their guests have nothing to worry about in visiting our offices. We simply ask that visitors respect our efforts to maintain a safe and healthy environment by refraining from visiting with any symptoms of illness and by practicing commonsense social distancing and sanitization practices.

Lastly, we want to emphasize that with turmoil comes opportunity. We are not just committed to weathering this storm with our clients, we are also keeping a keen eye toward future opportunities borne of this unfortunate situation. Shenon Law Group will continue to stay on the leading edge of any legal developments directly or indirectly related to this pandemic. Such developments may include:

  • Governmental aid programs for individuals and businesses impacted by COVID-19
  • Litigation regarding Force Majeure (so-called “Act of God”) provisions in commercial contracts
  • Issues related to debt restructuring, bankruptcy and entity dissolution
  • Tax and regulatory changes, as well as governmental grants and loans related to an economic downturn

While we cannot predict the future in these unprecedented times, we can and will be prepared for the changes that are sure to come – and we are here to help our clients position themselves for continued success.

In closing, all of us at Shenon Law Group are grateful for your trust in our firm and in our mission. We continue to stay on top of this evolving situation to ensure the highest level of service regardless of the current state of affairs. We look forward to continuing to serve you.

Thank you,
Natela Shenon
Managing Partner